This Privacy Policy applies to information you provide through serenya.institute ("the Site") and the application process. It does not govern the protected health information ("PHI") of patients under our clinical care, which is handled separately under applicable health-privacy laws and our Notice of Privacy Practices provided at intake.
Information we collect
- Application details you submit voluntarily: name, email, telephone, city, age, areas of interest, referral source, and the message you choose to write.
- Correspondence with our team by email, telephone, or messaging form.
- Technical data automatically collected when you visit the Site, including IP address, device and browser type, and pages viewed.
Please do not include sensitive medical details, diagnoses, lab results, or any other protected health information in the application form. The form is intended only to determine fit and to schedule a private conversation.
How we use information
- To review your application and respond by private correspondence.
- To schedule consultations and manage membership administration.
- To improve the Site and our communications.
- To comply with legal, regulatory, and professional obligations.
How we share information
We do not sell your information. We share information only with service providers that help us operate the Site and our practice (such as hosting, email delivery, and scheduling), and where required by law or to protect the rights, property, or safety of any person.
Data retention
Application records are retained for as long as needed to evaluate your inquiry and, if you become a member, for the duration of the relationship and any period required by law or professional standards.
Your choices
- You may request access to, correction of, or deletion of the information you submitted by writing to support@serenya.institute.
- You may unsubscribe from non-essential correspondence at any time via the link in our emails or by visiting /unsubscribe.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No system is perfectly secure; please do not transmit sensitive information through this Site.
Children
The Site is intended for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact
Questions may be directed to support@serenya.institute or 972-421-8852.